Service

We help if you have any questions – on site at the train station or digitally.

The services offered may vary per station. For more information, visit the page of the respective station.

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Accessibility

Even if you are limited in your mobility – it is important to us that you reach your destination well

Mobility Service Centre

The Mobility Service Centre organizes everything necessary if you need help getting on or off the train or changing trains

Mobile service staff

Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label "Service"

DB Information

DB Information is the central point of contact for information about your rail journey

Lost and found service

Whether it’s glasses, a hat or a cell phone: Lost items can be found at the lost and found service of Deutsche Bahn

Bahnhofsmission

When travelling or in acute need: Bahnhofsmission helps immediately, without registration and free of charge

Ticket purchase

In person on site or online – we show you the different ways to buy a ticket

DB Reisezentrum

At DB Reisezentrum you receive the complete range of services for your journey with Deutsche Bahn

Video travel centre

At the video travel centre, you can receive personal advice on all aspects of your journey with Deutsche Bahn via video conference

Parking at the station

Parking facilities are available at numerous train stations from various providers

3-S centre

The 3-S centres are responsible for service, safety and cleanliness of our stations

DB Reinigungsteam

Report pollution via WhatsApp so that it can be removed even faster

WiFi at the station

Surf the Internet with free WiFi at numerous stations
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