We welcome you to our app and would like to explain to you in what circumstances and how your personal data is collected and processed. Protecting your information is important to us.
The following privacy statement gives you an overview of how we collect and process your data on this app.
The request for consent will contain information about what data we collect, how we use it and how you can object to your data's usage.
Overview
Who is responsible for collecting and processing data?
DB InfraGO AG collects and processes your data as the responsible party.
The appointed data protection officer is Dr. Marein Müller.
If you have any questions or suggestions regarding data protection, please contact:
Datenschutz.DBInfraGO@deutschebahn.com
If you have any questions, comments and/or criticism in connection with the current version of bahnhof.de please contact:
DB InfraGO AG
I.ISI
Adam-Riese-Straße 11-13
60327 Frankfurt am Main
E-Mail: feedback@bahnhof.de
What data do we collect and how and why do we process your data?
We collect and process your data only for specific purposes. These may arise from technical necessities, contractual requirements or offers in our app.
When you use the app, we must collect and store certain information for technical reasons (e.g. Device-ID). Such information includes the date and duration of your visit, any entries you make, the version and recognition data of the app and the operating system.
App download
When you download the app, your username, email address and user ID, the time of the download and the individual device ID are transferred to the app store. We have no influence on the data processing and are not responsible for it. You can find more information in the Google PlayStore and Apple App Store.
Key functions
For this app to work, it must be able to save and transfer data. To do this, it needs permission to change or delete the contents of the storage and to retrieve data from the internet. The legal basis is Article 6 (1) (b) GDPR.
Additional services are described in the following sections.
Contacting us
When contacting us via the feedback feature on the station pages, the e-mail address, the device manufacturer and the used app version are collected to process your request and, if necessary, to identify errors. Should you proactively contact a store in a train station by phone, the app accesses the call function of your telephone.
You can also contact us via DB Smile, the virtual chat assistant (chatbot/live chat) of DB InfraGO AG.
DB Smile knows the app content and provides keyword-based answers to customers’ questions, recommends links to the relevant pages and can suggest other channels for contacting us. We are constantly updating our chatbot so that it can provide you with the best support when navigating our online and mobile information offerings. At the moment, DB Smile cannot process complex/extensive questions. If a request cannot be resolved via our chatbot, you have the opportunity to continue chatting live with an agent. Personal information is neither required nor requested to use DB Smile. In the case of a live chat, it may be necessary at your request to process certain personal information to answer your concern. Our system stores your questions for max. 30 days so that its self-learning algorithms can improve how the chatbot functions. It does not evaluate personal data. Usage-related metrics such as chat duration, information timestamps, number of exchanges and general location of the user are stored exclusively for statistical reasons. We only store any information relating to you so that we can process your enquiry and for reasons connected with our internal procedures, for example managing and improving our business and service processes (Article 6.1.b of GDPR).
If you contact us via other channels, such as those communicated within the scope of special campaigns or programs for customers at selected stations, we will use the information you provide us with (for example e-mail or phone number) only for measures required within the context of the relevant campaign or programs.
Legal basis for data processing
If we obtain your consent to process personal data, this serves as the legal basis as per Article 6 (1) a) of the GDPR.
Where the processing of personal data is necessary for the performance of a contract with you, the contract provides the legal basis under Article 6 (1) b) of the GDPR. Article 6 (1) b) of the GDPR also applies to processing required for performing precontractual measures, e.g. in connection with requests pertaining to our products or services.
If our company is under a legal obligation that makes it necessary to process personal data (for example, to fulfil tax obligations), this processing is performed on the basis of Article 6 (1) (c) GDPR.
Processing contracts generally requires the involvement of order processing specialists working under orders, for example computer centre operators, printing service providers, delivery service providers or other parties involved in contract processing.
We take great care when selecting external service providers who process data on our behalf, and they adhere to our strict contractual obligations. These service providers follow our instructions. This is safeguarded by strict contractual regulations, technical and organizational measures and supplementary checks.
Your data is forwarded only if you have provided us with your explicit consent or if mandated by legal provisions.
Your information is not forwarded to a third-party state outside the EU/EEA or to an international organization unless suitable guarantees have been provided. These include standard EU contract clauses and an EU Commission decision regarding suitability.
Further information about data processing at DB concern can be found at: deutschebahn.com/de/konzern/konzernprofil/datenschutz
How long will my data be stored?
We store your data only for as long as is necessary to fulfil the purpose for which the data was collected (as part of a contractual relationship, for example) or to comply with legal requirements. For example, if you submit an enquiry, we store your data for at least the period of time necessary for processing your questions or enquiries in a satisfactory manner. Your data is then deleted.
What are my rights as a user?
- Users can demand to know what data pertaining to them has been stored.
- They can demand the correction or deletion of their personal data, or demand that its processing be restricted (blocking), provided this is permissible by law and possible within the framework of an existing contractual relationship.
- They have the right to submit complaints to a supervisory authority. The regulator responsible for DB InfraGO AG is the Hessische commissioner for data security and freedom of information (Hessische Beauftragte für Datenschutz und Informationsfreiheit), post office box 3163, 65021 Wiesbaden, Germany.
- Users have the right to transfer those data that have been provided to us on the basis of consent or a contract (data portability).
- If they have given us consent to process data, they can withdraw it using the same process by which they provided it. The withdrawal of consent does not affect the legality of data processing performed before withdrawal on the basis of the consent provided previously.
- Users may object to data processing on the basis of your particular situation if the data processing is carried out on the basis of our legitimate interests or is necessary for the performance of a public task.
- They can object to being approached by advertising at any time with effect for the future (advertising objection).
- To exercise the rights, simply post a letter to the relevant office (see section on the party responsible for collecting and processing data) or send an e-mail to: marketing-bahnhoefe@deutschebahn.com
Cookies are small text files in which personal data can be stored. When a page is accessed, cookies can be transferred to it, making it possible to identify the user. Cookies help to make web pages easier for users to use. We distinguish between cookies that are essential for the app's technical functions and cookies that are not essential for the app's technical functions.
We want to give you the opportunity to make an informed decision for or against the use of cookies that are not essential for the a's technical functions.
Analytics via Deutsche Bahn AG
For more information on data processing by Deutsche Bahn AG related to analytics and on settings, click “Manage analytics”.
External links
If you click a link to an external website, you leave this app. This means that DB InfraGO AG is not responsible for the content, services or products offered on the linked website, nor is it responsible for data protection or technical security on the linked website.
Updating privacy notice
We update our privacy notice in line with changes to functions or legal regulations. We therefore recommend that you review our privacy notice at regular intervals. If your consent is necessary or if elements of the privacy notice contain provisions from a contractual relationship with you, changes will be made only with your consent.
Last modified: 20.09.2024