Our mobile service staff at stations provide travellers with advice and assistance – just look out for the burgundy-coloured caps with the label ‘Service’
Our station staff is usually available to help during service hours. For reliable assistance with getting on or off the train, we recommend booking in advance with our Mobility Service Centre
Whether it’s a coffee or a midday snack: travellers have a range of packaging options available at the station. The pilot project makes reusable options more easily accessible at the station and gathers practical feedback from travellers and catering businesses.
From 15 October, the ban on alcohol consumption will form part of the rules and regulations at all railway stations nationwide. Carrying open containers of alcoholic drinks is also prohibited
We are expanding the familiar DB Information service into the digital sphere: bahnhof.de is being developed into a provider-neutral platform, which will be available in future as both a website and an app